Service Controller / Supervisor, Off-Highway (TK1)

Troy Ref No.:

11448TK

Job Title:
Service Controller / Supervisor, Off-Highway (TK1)
Salary:
Up to £24,000pa + Benefits
Job Type:
Permanent
Location:
Leicester, Loughborough
Industry:
Plant Machinery and Materials Handling Equipment
Consultant:

Tim Keyte

Posted 6 months ago

Our client is regional dealer for a market-leading OEM within the off highway machinery, plant machinery, agricultural machinery, and construction plant sectors.  They have an exciting opportunity for a Service Supervisor / Service Co-Ordinator / Service Controller to join their existing team in the Milton Keynes / Luton region.

 

The Service Supervisor / Service Co-Ordinator / Service Controller will be responsible for:

  • Customer liaison to quickly resolve customer situations
  • Receiving calls from customers and ensuring that an engineer is sent to service/fix equipment on site
  • Monitoring engineer availability
  • Establish correct and full details of all call outs and mobilise the relevant engineer
  • To keep customers informed of timescales and ensure engineers attend as soon as possible
  • To receive, record and relay relevant information to all parties
  • Being the point of contact for any problems or enquiries
  • Contributing effectively to administration processes
  • Develop and maintain good working relationships with internal and external customers

 

The Service Supervisor / Service Co-Ordinator / Service Controller should display:

  • A background in a similar environment, co-ordinating an engineering response in a service environment
  • Excellent communication skills
  • Ability to prioritise requirements quickly and effectively
  • Being able to work under pressure, as well as a positive can-do attitude is essential

 

The Service Supervisor / Service Co-Ordinator / Service Controller will command:

  • Competitive basic salary up to £26,000pa
  • Company Pension scheme
  • Contributory medical insurance scheme
  • Death in service company life assurance
  • Childcare voucher scheme
  • Private medical health
  • Occupational health
  • Learning and development programmes from a world-class global OEM within off-highway machines

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